Need a hand? You’re in the right place. Whether you’re looking to purchase and have a few questions, or you’ve already got The Captain and need some help with setup, features, or troubleshooting — we’re here to get you back to the fun.
📧 Email: support@thecaptaincam.com
📞 Call: 866-755-6303
🌐 Visit: www.thecaptaincam.com
Frequently asked questions
My screen won’t turn on. What should I check first?
Make sure the unit is connected to a 12V power source, check the fuse in the power harness, and verify the ground connection.
Can I install The Captain on a 48V golf cart
Yes, but you’ll need to step the voltage down to 12V DC (10–19V range) before connecting.
How do I connect the cameras?
Use the included 3-pin connectors and supplied mounting brackets. Avoid sharp bends in cables, and adjust the angle with the included Allen wrench.
My GPS isn’t working.
Ensure the GPS receiver has a clear view of the sky. Reconnect it to the green 3-pin cable and restart the system.
How do I know if the unit is recording?
A flashing red circle on the display indicates active recording. If it’s solid white, either no SD card is inserted or recording is off.
What SD card should I use?
A Class 10 or U3 microSD card, minimum 128GB, is recommended for best performance.
How do I save a clip so it doesn’t get overwritten?
Press the Lock icon while recording to protect the file from being looped over.
My screen is frozen.
Power the unit off, wait a few seconds, then power it back on.
Bluetooth won’t pair with my phone.
Delete the device from your phone’s Bluetooth settings, then re-pair through The Captain’s Bluetooth menu.
What format are the recorded videos?
Files are saved in .TS format with embedded GPS data. Use a program like VLC to convert to MP4.